Shipping and Returns
We currently ship within South Africa and to neighboring countries—Namibia and Botswana in the SADC region. Additionally, we offer shipping to Europe and the United States. Shipping rates are available on the checkout page. Please note that any customs duties are the responsibility of the customer, and we do not cover these fees.
Delivery to major towns and city centers typically takes 5–10 working days, while deliveries to remote areas or across borders may take 9–16 working days. All deliveries are made directly to your door via our selected courier service.
If you have any questions about shipping, feel free to contact us at linen@deidreandco.com.
​
Tracking
All parcels are dispatched with a tracking number. Once your order has been dispatched, a tracking number will be emailed to you.
Refund & Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, we will refund the full amount within 30 days. For order cancellations initiated by the client, a 10% charge will apply for administrative costs and 100% for custom-made items. The right to cancel an order is only valid if payment has not yet been processed. In the event that stock is insufficient or the quality of the goods does not meet our standards, Deidre and Co. reserves the right to refund the User without deductions. Only defective garments that are unworn may be returned within 14 days of receipt, with a full refund issued for the item cost, excluding shipping fees.
For any complaints or inquiries regarding product standards or quality, buyers must direct their concerns to linen@deidreandco.com.
Clients have the right to open their parcels and inspect the contents, but all packaging and labels must remain intact for a return to be processed. Please ensure that returns are securely packaged. For safety, we recommend using a courier or insured post. The product must be returned within 14 days of receipt for a refund or exchange to be processed. Refunds will be issued once the return is received and inspected.
For any questions regarding your order or returns, please contact us at linen@deidreandco.com. Remember to include your receipt for returns, and note that refunds or exchanges will be processed within 14 days of receipt of the returned item.